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Help & support

Help & support

Answers to common questions, and how to reach us.

Common questions

Do customers need to install an app?
No. Customers browse on the web. Only merchants use the app.
Which languages?
You teach in English, Swahili or Chinese; customers can write in their own language.
What works today?
Publishing and managing products, browsing on the web, and buyer accounts. Customer-facing AI chat is a demo for now.
How much does it cost?
Pricing is not finalised yet. Talk to us and we will tell you what is available today.

Accounts and login

Merchants sign in to the app with Google. Buyers sign in to the web with a phone number and password. If you forget a buyer password, contact us and we will reset it for you.

Product publishing problems

  • Photos will not upload.
  • The generated draft looks wrong.
  • A translation is not finished yet.
  • A product does not appear on the web.
  • How to unpublish or delete a product.

Still stuck?

Tell us what you were trying to do and we will help.

Contact support
Agala
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All Guests. All Languages. Answered.

AGALA is a trainable AI digital employee for local businesses. Merchants teach it their own products, prices and rules in the language they know, and it answers customers in the language they write in — multilingual customer service and sales in one employee, built for businesses in Tanzania.

Early preview: browsing products published by local shops is live. Buying and AI chat support are not open yet.

Explore AGALA

  • Product
  • Solutions
  • Learn
  • Merchant app
  • Help
  • About

Merchant app

Manage your shop and train your AI employee from the app. Browsing products needs no install.

Android App onGoogle play™Download on theApp Store
  • App guide & download
  • For businesses — talk to us

For buyers

  • Browse products
  • My account

Information

  • Privacy

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agala.tz · Tanzania